Our Shipping Policy


Making an Order

You can still go through and shopping on our website without Beans Here account. However, you may only registered for Beans Here account and purchase our products if you are at least 18 years old. When you registered for an account, you represent that

  1. You meet such age requirement.
  2. All of the information you provide is accurate, current and complete.
  3. You will be solely responsible for all transactions that take place using your account.
  4. You will be solely responsible for maintaining the secrecy and security of your account and password.

We reserve the right to refuse service, terminate your account, or cancel your orders in our sole discretion, including, without limitation, if we believe that your conduct violates applicable law or is harmful to our interests.

Payment & Confirmation

Email Confirmation

You will receive confirmation email depending on your payment method.

Direct Bank Transfer Customer

You will receive following three emails.

  1. Order Confirmation Email, which will show to confirm your payment.
  2. Money Transfer Received Email.
  3. Product shipment and Tracking Number Email

Credit Card Payment Customer – Provided by Omise

You will receive following two emails

  1. Credit Card Payment Confirmation
  2. Product Shipment and Tracking Number Email

Shipping time

Your order will be shipped once we receive your payment. Shipping processes are varying depend on product types as follow.

  • Brewing kitswill be ship within 4 working days after payment received.
  • Green beans will be ship within 4 working days after payment received.
  • Roasted Beans will be ship within 10 working days after payment received.

There are several shipping method that our company provided for maximum satisfaction of customer, for example, Thailand Postal Service (Thai Post),Kerry Express ,and other efficient postal services.

Refund & Return

Refund Policy

Your product will be refund within 30 working days after we receive the returned product with Return conditions applied.

Only product cost is refundable while shipping cost will not be refund.If the product was damaged or doesn’t contain all , it cannot be able to refund.

Due to different banking policy for each bank, money will be in your account depending on 
banking system while we will process our path within 14 days. If you are paying by credit card, your money will be return back to your credit card in the next bill.

For Direct Bank Transfer, Please provide your bank account for our team to transferring money back to you.

To protect you from fraud, If there is mistaken money transferred,we will not transfer money back to you directly unless we receive request forms from your provider bank.